The Eco Fishing Shop is offering FREE SHIPPING for a limited time on most orders over $49 delivered within the contiguous United States.*
If your order is in stock and we process the charges to your credit card, our goal is to ship your order out within the timeframe specified on the product page. If we foresee potential delays beyond this shipping window, we will reach out to you directly to inform you. If for some reason you have not received your shipment within a reasonable timeframe or have not heard from us, feel free to reach out at email@example.com.
Expedited shipping is available for an additional cost on some products. Give us a call and we will get back to you as soon as possible with a quote.
Orders shipped to Alaska and Hawaii will incur freight charges and the shipping fees for those deliveries are the responsibility of the customer. Shipping charges are calculated after the order is submitted, so your order will be placed on hold until we can reach you by phone to confirm pricing.
Please note: A $89 Oversized Handling Fee is applied to NuCanoe Kayaks and $75 Protective Wrapping Fee on our other kayaks. This fee is backed by a Price Match Guarantee that includes shipping & handling charges.
We are confident that every customer who orders from our website will be 100% satisfied with their order. But if for any reason you decide you would like to return your order, we will work with you to process the return. This does not apply to kayaks as we only accept returns for damaged kayaks.
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to firstname.lastname@example.org the day of delivery. The Eco Fishing Shop will pay for shipping defective, damaged, or incorrect merchandise at our cost. We will ensure you get the product you ordered, undamaged, as soon as possible.
If the product is not damaged, we accept returns and exchanges within 30 days of order date but shipping charges and potential restocking fees are at the customer’s expense. In order to receive a refund for the item(s) ordered, the item(s) must arrive back to the warehouse in original condition. Potential expedited shipping charges applied to these orders are non-refundable.
Please note, we are dependent upon our vendors’ return policies. If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions.
The Eco Fishing Shop only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
If you decide you want to return your order, please email us at email@example.com and we will assist you. We want to make this as simple of a process as possible for you.
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
- For in-stock kayak orders, cancellations must be made within 24 hours. Due to our shipping and protective wrapping processes, in-stock kayaks that are cancelled after 24 hours will be subject to a 10% cancellation fee.
- For kayak orders that are cancelled after the kayak has shipped, the customer will be responsible for the initial shipping cost, the cost of return shipping, and a 20% restocking fee.
All other items that are cancelled after shipping will follow our 30 Day Return Policy and will be subject to return shipping costs.
The following only applies to Pre-Ordered Products: We understand that when you Pre-Order an item there is a chance that you may find one locally sooner than your anticipated ship date. In the event that you would like to cancel your Pre-Ordered item order, we offer a completely Free First Cancellation. However, if you decide to re-order with us and cancel for the 2nd time, you will be charged a 10% cancellation fee.
For more information on Shipping & Returns see our FAQ page.
*There are some exceptions such as oversized items, kayaks, paddleboards, pedalboards, canoes, and some Hobie products