We Accept Returns
We are confident that every customer who orders from our website will be 100% satisfied with their order. But if for any reason you decide you would like to return your order, we will work with you to process the return.
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to email@example.com the day of delivery. The Eco Fishing Shop will pay for shipping defective, damaged, or incorrect merchandise at our cost. We will ensure you get the product you ordered, undamaged, as soon as possible.
If the product is not damaged, we accept returns and exchanges within 30 days of order date but shipping charges and potential restocking fees are at the customer’s expense. In order to receive a refund for the item(s) ordered, the item(s) must arrive back to the warehouse in original condition. Potential expedited shipping charges applied to these orders are non-refundable.
Please note, we are dependent upon our vendors’ return policies. If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions.
The Eco Fishing Shop only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one time use or temporary use" are not eligible for return under any circumstances. This includes but is not limited to; orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies, and orders that are purchased by trade show facilitators.
If you decide you want to return your order, please email us at firstname.lastname@example.org and we will assist you. We want to make this as simple of a process as possible for you.
Orders canceled prior to shipment are subject to a 15% cancellation fee, whether or not your order has shipped. Orders that have shipped no longer can be canceled and must follow our standard return process. Refunds will only be issued to the original credit card that you used when placing your order.
For more information on Shipping & Returns see our FAQ page.