FREE & FAST Shipping
The Eco Fishing Shop is offering FREE SHIPPING for a limited time on all orders delivered within the contiguous United States.
If your order is in stock and we process the charges to your credit card, our goal is to ship your order out within the timeframe specified on the product page. If we foresee potential delays beyond this shipping window, we will reach out to you directly to inform you. If for some reason you have not received your shipment within a reasonable timeframe or have not heard from us, feel free to reach out at firstname.lastname@example.org.
Here at Eco Fishing Shop we partner with the top of the line freight carriers in the country to ensure that your kayaks arrive fast and safely.
Please Note: It is the customers responsibility to schedule an appointment with the freight carrier to receive the shipment. All customer MUST inspect their kayak prior to signing off on the delivery report. If there is any damage such as holes or cracks, please REFUSE the delivery. If there are minor scratches, gauges, dents, or scrapes, please ACCEPT the delivery, mark it on the delivery report, and we will help file a claim.
Expedited shipping is available for an additional cost on some products. Give us a call and we will get back to you as soon as possible with a quote.
Orders shipped to Alaska and Hawaii will incur freight charges and the shipping fees for those deliveries are the responsibility of the customer. Shipping charges are calculated after the order is submitted, so your order will be placed on hold until we can reach you by phone to confirm pricing.
Please note: A $89 Oversized Handling Fee is applied to NuCanoe Kayaks and a $50 wrapping fee for our 3 Waters, Feelfree Kayaks and Old Town Kayaks. No other hidden fees apply to any of our other products. This fee is backed by a Price Match Guarantee that includes shipping & handling charges.
We understand that unexpected things come up, so we always work with people as best we can. Due to COVID-19 our business as well as many others have had to adjust to working in a safe & compliant manner with health regulations. Due to decreased supply and increased shipping costs we have had to adjust to mitigate damages. Beginning March 1st 2020, if you cancel within 48 hours then you will receive a full refund. If you cancel after 48 hours & we have already processed your payment, you may be liable for the payment processing fee incurred on our end (3.9% of total order amount). In this scenario, you will be refunded for your order, minus the 3.9%. Please understand - we do not keep this to line our pockets; this fee is charged to us by payment processors when we process your payment and it does not get refunded to us by them in the event of a cancelled order/refund.
If you decide to cancel your order after it has already shipped, you (the buyer) will also be responsible for actual shipping costs to you and back to the manufacturer. You will also be liable for the payment processing fees incurred on our end (3.9% of total order amount).
CANCELLATION STORE CREDIT: If you do decide to cancel your order and are charged the 3.9% fee, then you can use this fee as future store credit. For example, you spent $1000 and you decide to cancel your order after the 48 hour period. You will be refunded $961 ($1000- $39). If you decide to buy from us again, then you will have $39 as store credit.
Refunds will only be issued to the original credit card that you use when placing your order. Depending on your financial institution, refunds may take up to 1-2 weeks to return to your account. We typically see refunds be returned in less than 1 week, but this depends on your financial institution and is out of our control.