Eco Fishing Shop is offering FREE SHIPPING (Yes, even kayaks) on most orders over $49 delivered within the contiguous United States*
If your order is in stock and we process the charges to your credit card, our goal is to ship your order out within the timeframe specified on the product page. If we foresee potential delays beyond this shipping window, we will reach out to you directly to inform you. If for some reason you have not received your shipment within a reasonable timeframe or have not heard from us, feel free to reach out at sales@ecofishingshop.com.
Here at Eco Fishing Shop we partner with the top of the line freight carriers in the country to ensure that your kayaks arrive fast and safely.
Please Note: We have secured a new partnership with a white glove delivery service that will ensure ZERO Damaged Kayaks. You will no longer be required to sign and inspect your kayak. But do not worry, this carrier has a 99.97% damage-free rate and they have assured us of this. In the rare occasion damage has been detected, Eco Fishing Shop will take care of the replacement as long as the damage is reported within 2 hours of delivery and pictures of the damage are submitted via email. If the damage is cosmetic and/or able to be repaired, such as dents or scratches, EFS will provide a repair kit. If you choose to replace a kayak with minor cosmetic damage instead, then you will be charged a 20% restocking fee.
The Eco Fishing Shop definition of damage is when the kayak is delivered in a condition that compromises the hull and is confirmed with the vendor that would void the warranty.
Expedited shipping is available for an additional cost on some products. Give us a call and we will get back to you as soon as possible with a quote.
Orders shipped to Alaska and Hawaii will incur freight charges and the shipping fees for those deliveries are the responsibility of the customer. Shipping charges are calculated after the order is submitted, so your order will be placed on hold until we can reach you by phone to confirm pricing.
Please note: Kayaks shipped to Alaska and Hawaii will occur a $400 fee per kayak and must be picked up from a terminal.
Please note: A $75 wrapping fee is applied to all of the kayaks for shipping. Otherwise, kayaks will have free shipping except for Native, Bonafide, Hobie and Nucanoe who have a brand required shipping fee. No other hidden fees apply to any of our other products. This fee is backed by a Price Match Guarantee that includes shipping & handling charges.
Cancellations:
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30 Day Return Policy and will be subject to return shipping costs.
The following only applies to Pre-Ordered Kayaks: We understand that when you Pre-Order a kayak there is a chance that you may find one locally sooner than your anticipated ship date. In the event that you would like to cancel your kayak order, we offer a completely Free First Cancellation. However, if you decide to re-order a kayak with us and cancel for the 2nd time, you will be charged a 10% cancellation fee.
Alternative Shipping Options:
Expedited Shipping: For shipping of kayaks, we provide you with the option to switch your shipping to expedited LTL via FedEx Freight for $350. While we cannot guarantee this option to be damage-free, you will receive your kayak in 2-5 business days. We will wrap your kayak in extra cardboard, put extra "fragile" and "no forklift" stickers on it, and do everything in our power to make sure it arrives safely.
If you select the FedEx option, then you will be required to fully inspect your kayak PRIOR to signing the delivery report. Major damage to the hull, such as a structural crack or hole, will qualify for a replacement as long as the kayak is REFUSED by the consignee. In this case, reach out to sales@ecofishingshop.com and we will begin the claim process. You will be shipped a new kayak as soon as possible, depending on availability.
Click HERE to choose FedEx Freight Expedited Shipping for Kayaks.
Pick Up Kayak: Another option we offer, which can be the quickest, is to pick up your kayak at either our warehouse in Rogers, AR, or at our store in Camdenton, MO. (Native, Bonafide, Hobie, Jackson, Feelfree, and NuCanoe can only be picked up from our Camdenton location).
All kayaks are stored at our warehouse in Rogers, AR which means once your kayak is in stock, you can schedule a time to pick up your kayak at our warehouse during our business hours Mon- Fri 8 am-4 pm CST.
If you are closer to our Camdenton store and would like to pick up your kayak there, we can schedule to have your kayak taken to the store. Please allow up to 2 weeks for your kayak to be available at the storefront. Camdenton Store hours are Tues-Friday 9 am-6 pm CST & Sat 9am-2pm CST.
*Native, Bonafide, Hobie, and NuCanoe are excluded from Free Shipping due to Dealer Agreements.
*Recreational kayaks from Wilderness Systems and Perception will have a $99 shipping charge as these are shipped directly from the manufacturer within 48 hours.