FAQs

Which payment methods do you accept?

Accepted Payment Methods:

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • Affirm Financing with Rates Starting at 0% APR
  • PayPal
  • Apple Pay
  • Google Pay

    What is your return policy?

    Please see our Return Policy page for more information.

    What is your cancellation policy?

    We understand that unexpected things come up, so we always work with people as best we can. Due to COVID-19 our business as well as many others have had to adjust to working in a safe & compliant manner with health regulations. Due to decreased supply and increased shipping costs we have had to adjust to mitigate damages. Beginning March 1st 2020, if you cancel within 48 hours then you will receive a full refund. If you cancel after 48 hours & we have already processed your payment, you may be liable for the payment processing fee incurred on our end (3.9% of total order amount). In this scenario, you will be refunded for your order, minus the 3.9%. Please understand - we do not keep this to line our pockets; this fee is charged to us by payment processors when we process your payment and it does not get refunded to us by them in the event of a cancelled order/refund.

    If you decide to cancel your order after it has already shipped, you (the buyer) will also be responsible for actual shipping costs to you and back to the manufacturer. You will also be liable for the payment processing fees incurred on our end (3.9% of total order amount). 

    Refunds will only be issued to the original credit card that you use when placing your order. Depending on your financial institution, refunds may take up to 1-2 weeks to return to your account. We typically see refunds be returned in less than 1 week, but this depends on your financial institution and is out of our control.

    How Do I Receive my Boat? Do I have To Sign Upon Delivery?

    It is very important that you unwrap your boats and inspect them for damage before signing the Delivery Report. Failure to do so will result in loss of claim.

    • If the kayak is punctured or damaged to the extent that it is not functional or usable, refuse the shipment and please take pictures. If you ordered accessories, please KEEP them and only refuse the boat.
    • If the damage is cosmetic and/or able to be repaired, such as dents or scratches detail the damage on the delivery report, and include the words “visibly damaged”. We will help in filing a claim and these issues are easily fixable. If you refuse a kayak with minor cosmetic damage then you will be charged a 20% restocking fee.

    How do I place an order?

    First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.

    You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".

    Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.

    If you would like to place an order by phone, give us a call at 1-844-987-5777.

    Will you send an order confirmation via e-mail?

    An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

    How can I change My Account information?

    You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.

    Do you charge sales tax?

    Only customers residing in the state of North Carolina will be charged sales tax. Orders from outside North Carolina will not be charged sales tax.

    How can I make a change or cancel my order?

    Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact sales@ecofishingshop.com

    How long will it take for my order to ship?

    This will vary by product and vendor so check the product pages for accurate estimates. You can be safe to assume that if your order is stock and we process the charges to your credit card it will ship within 5 business days from the date of your order. If you have not received your shipment within this time or would like any information on the status of your shipment, contact us at sales@ecofishingshop.com.

    Can you ship to a P.O. Box or an APO Address?

    At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses.  We apologize for the inconvenience.

    Didn't find what you were looking for?

    We would be glad to assist you. Visit us at our Contact Us page or fill in the form below.

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