FAQs

Which payment methods do you accept?

Accepted Payment Methods:

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • Affirm Financing with Rates Starting at 0% APR
  • PayPal
  • Apple Pay
  • Google Pay

    When will my order ship?

    The status of your order will determine the estimated delivery time frame. Our products will either be available as In Stock & Ready to ship, Exclusive Pre-Order, and/or have an estimated ETA listed. Estimated shipping dates will be listed on the product page if they will not be expected to ship within 2-5 business days. Additionally, the order confirmation you receive via email will also display the expected shipping time frame.

    In Stock & Ready to Ship (Non-Kayak Orders): This time frame can be expected to ship from our warehouse or from the vendor within 24-48 Hours.

    In Stock & Ready to Ship (Kayak Orders Only): In Stock & Ready to Ship Kayaks can expect to ship on the Friday following your order date. We typically have truckload pickups every Friday (or every other Friday during non-shipment weeks) so please reach out to a live rep to find your exact ship date.

    (We also offer Expedited Shipping for next day shipping if you want to receive your kayak in 2-5 days)

    Exclusive Pre-Orders: Pre-Orders indicated that the item is currently not in stock, but an allotted amount has been secured from the Vendor with an estimated shipping time frame.

    The ETA listed on the product page indicates the estimated time frame that the item will start its shipping process from our warehouse. Once the shipping process has begun, typically orders take 10-15 business days to arrive at the customer.

    How Do I Receive my Boat? Do I have To Sign Upon Delivery?

    We have secured a new partnership that will ensure ZERO Damaged Kayaks, better customer service, as well as quicker shipping (10-15 business days). You will no longer be required to sign and inspect your kayak. But do not worry, this carrier has a 99.97% damage-free rate and they have assured us of this.

    In the rare occasion damage has been detected, Eco Fishing Shop will take care of the replacement as long as the damage is reported within 2 hours of delivery and pictures of the damage are submitted via email.

    If the damage is cosmetic and/or able to be repaired, such as dents or scratches, EFS will provide a repair kit. If you choose to replace a kayak with minor cosmetic damage instead, then you will be charged a 20% restocking fee.

    Can I expedite my shipping?

    For shipping of kayaks, we provide you with the option to switch your shipping to expedited LTL via FedEx Freight for $350. While we cannot guarantee this option to be damage-free, you will receive your kayak in 2-5 days. We will wrap your kayak in extra cardboard, put extra "fragile" and "no forklift" stickers on it, and do everything in our power to make sure it arrives safely.

    If you select the FedEx option, then you will be required to fully inspect your kayak PRIOR to signing the delivery report. Major damage to the hull, such as a structural crack or hole, will qualify for a replacement as long as the kayak is REFUSED by the consignee. In this case, reach out to sales@ecofishingshop.com and we will begin the claim process. You will be shipped a new kayak as soon as possible, depending on availability.

    Click HERE to choose FedEx Freight Expedited Shipping for Kayaks.

    Can I pick up my kayak instead of having it shipped?

    Another option we offer, which can be the quickest, is to pick up your kayak at either our warehouse in Rogers, AR, or at our store in Camdenton, MO. (Hobie, Jackson, Feelfree, and NuCanoe Kayaks can only be picked up at our Camdenton location)

    All kayaks are stored at our warehouse in Rogers, AR which means once your kayak is in stock, you can schedule a time to pick up your kayak at our warehouse during our business hours Mon- Fri 8 am-4 pm CST.

    If you are closer to our Camdenton store and would like to pick up your kayak there, we can schedule to have your kayak taken to the store. Please allow up to 2 weeks for your kayak to be available at the storefront. Camdenton Store hours are Tues-Friday 9 am-6 pm CST & Sat 9am-2pm CST.

    What is your return policy?

    Please see our Return Policy page for more information.

    What is your cancellation policy?

    If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before shipment will receive a full refund. Orders canceled after items have shipped will follow our 30 Day Return Policy and will be subject to return shipping costs.

    The following only applies to Pre-Ordered Products: We understand that when you Pre-Order an item there is a chance that you may find one locally sooner than your anticipated ship date. In the event that you would like to cancel your Pre-Ordered item order, we offer a completely Free First Cancellation. However, if you decide to re-order with us and cancel for the 2nd time, you will be charged a 10% cancellation fee.

    How do I place an order?

    First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.

    You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".

    Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.

    If you would like to place an order by phone, give us a call at 1-844-987-5777.

    Will you send an order confirmation via e-mail?

    An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

    Do you deliver to Alaska and Hawaii?

    We are proud to ship kayaks to the great state of Alaska as well as Hawaii! For Alaska and Hawaii kayaks, there is an additional $400 charge to get it to your nearest port city, where you will pick up your kayak. We haven’t come across a delivery company that will deliver kayaks in Alaska or Hawaii to your door, but if you find one, please let us know we’d love to offer that service for you as well.

    Current port cities we ship to are:

    • Anchorage, AK
    • Fairbanks, AK
    • Honolulu, HI
    • Hilo, HI
    • Kona, HI
    • Lihue, HI
    • Wailuku, HI

    How can I check my order status?

    To be updated with the current status of your order, please email our customer service team at Sales@ecofishingshop.com with your order number and they will be able to assist you with any updates. Additionally, you can reach out to our chat support for any questions regarding your order.

    For questions regarding your kayak's shipping status once picked up from our warehouse please contact FragilePak at fpcc2@fragilepak.com

    Do you charge sales tax?

    Only customers residing in the state of Arkansas and Missouri will be charged sales tax. Orders from outside Arkansas and Missouri will not be charged sales tax.

    How can I make a change or cancel my order?

    Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact sales@ecofishingshop.com

    Can you ship to a P.O. Box or an APO Address?

    At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses.  We apologize for the inconvenience.

    Ethical Behavior and Customer Service Treatment

    All conversations between customers and employees of Eco Fishing Shop will be kept in record and on file for all future allegations against a member of staff, should it be required. A derogatory, abusive and also discriminative behavior will not be tolerated. All employees of Eco Fishing Shop have the right to report such actions by customers to be kept on record for future evidence.

    Didn't find what you were looking for?

    We would be glad to assist you. Visit us at our Contact Us page or fill in the form below.

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