FAQs

Which payment methods do you accept?

Accepted Payment Methods:

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • Affirm Financing with Rates Starting at 0% APR
  • PayPal
  • Apple Pay
  • Google Pay

    What is your return policy?

    Please see our Return Policy page for more information.

    What is your cancellation policy?

    Orders canceled prior to shipment are subject to a 15% cancellation fee, whether or not your order has shipped. Orders that have shipped no longer can be canceled and must follow our standard return process. Refunds will only be issued to the original credit card that you used when placing your order..

    How Do I Receive my Boat? Do I have To Sign Upon Delivery?

    It is very important that you unwrap your boats and inspect them for damage before signing the Delivery Report. Failure to do so will result in loss of claim.

    • If the kayak is punctured or damaged to the extent that it is not functional or usable, refuse the shipment and please take pictures. If you ordered accessories, please KEEP them and only refuse the boat.
    • If the damage is cosmetic and/or able to be repaired, such as dents or scratches detail the damage on the delivery report, and include the words “visibly damaged”. We will help in filing a claim and these issues are easily fixable. If you refuse a kayak with minor cosmetic damage then you will be charged a 20% restocking fee.

    How do I place an order?

    First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.

    You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".

    Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.

    If you would like to place an order by phone, give us a call at 1-844-987-5777.

    How will my order be fulfilled?

    As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

    Will you send an order confirmation via e-mail?

    An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

    How can I change My Account information?

    You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.

    Do you charge sales tax?

    Only customers residing in the state of North Carolina will be charged sales tax. Orders from outside North Carolina will not be charged sales tax.

    How can I make a change or cancel my order?

    Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact sales@ecofishingshop.com

    How long will it take for my order to ship?

    This will vary by product and vendor so check the product pages for accurate estimates. You can be safe to assume that if your order is stock and we process the charges to your credit card it will ship within 5 business days from the date of your order. If you have not received your shipment within this time or would like any information on the status of your shipment, contact us at sales@ecofishingshop.com.

    Can you ship to a P.O. Box or an APO Address?

    At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses.  We apologize for the inconvenience.

    Didn't find what you were looking for?

    We would be glad to assist you. Visit us at our Contact Us page or fill in the form below.

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