Torqeedo Travel 503 S

Here at Eco Fishing Shop, we pride ourselves on putting the customer first and providing world-class customer support. Well, everyone says that, so what makes us different? Well, there’s many reasons. First, our founders are kayak fisherman who were born and raised on the Wisconsin lakes. We truly eat, breathe, and sleep fishing. We believe in our products and we know they won’t disappoint. Second, we make our best effort to make sure you receive absolutely everything you need and then some. We’re always a quick phone call or email away. Give us a ring and you will never look back on your decision to purchase from us.

Eco Fishing Shop was created for kayak fisherman, by kayak fisherman. Our goal is to help serve fishing enthusiasts and be a resource to everyone that is joining the kayak fishing empire. 

WE ALWAYS PUT OUR CUSTOMERS FIRST

We are a close-knit team and truly care about every step of your experience with us. Some other companies just want to make a quick buck, but at Eco Fishing Shop, we are here to help you out every step of the way. Whether that be talking on the phone to give you more information about a product or walking you purchasing a product, our customer service team is happy to help you make the right buying decision. We're always just a phone call or email away!

WE LOVE FISHING AS MUCH AS YOU DO

We are kayak fisherman. When you pick up the phone to call us, it is guaranteed that a real kayak fisherman will answer the phone. You have our best interest in mind when purchasing a product. Having been through many hours on the water ourselves, we know exactly what you need to fish safely and comfortably from a kayak. Whether you are looking for a fishing kayak, paddle or anything else, we truly invest ourselves in understanding our products.

WE ARE THE EXPERTS IN THE INDUSTRY

We have relationships with the best brands in the fishing kayak industry. Through our relationships, we are able to provide a unique range of high-end products that you cannot find anywhere else. Our owners have taken the time to carefully select only the best brands with track records for excellent products. 

FREE SHIPPING & NO TAX

All orders going to the lower 48 U.S. states ship FREE and with ZERO Tax, every time. (Except for Arkansas Orders)

100% SECURE ONLINE ORDERING

BULK DISCOUNTS

If you are looking to buy a large quantity of one item, we may be able to offer you a special discount. Feel free to send an email to sales@ecofishingshop.com for a personalized quote.

WE ARE AN AUTHORIZED DEALER

Eco Fishing Shop is an authorized dealer for all of the brands represented on our website. Meaning, full manufacturer warranties are offered on every order.  

This is why the Eco Fishing Shop is America's #1 Environmentally Friendly Fishing Store!

The Eco Fishing Shop is offering FREE SHIPPING for a limited time on all orders delivered within the contiguous United States.

If your order is in stock and we process the charges to your credit card, our goal is to ship your order out within the timeframe specified on the product page. If we foresee potential delays beyond this shipping window, we will reach out to you directly to inform you. If for some reason you have not received your shipment within a reasonable timeframe or have not heard from us, feel free to reach out at sales@ecofishingshop.com.

Here at Eco Fishing Shop we partner with the top of the line freight carriers in the country to ensure that your kayaks arrive fast and safely. 

Please Note: It is the customers responsibility to schedule an appointment with the freight carrier to receive the shipment. All customer MUST inspect their kayak prior to signing off on the delivery report. If there is any damage such as holes or cracks, please REFUSE the delivery. If there are minor scratches, gauges, dents, or scrapes, please ACCEPT the delivery, mark it on the delivery report, and we will help file a claim. 

Expedited shipping is available for an additional cost on some products. Give us a call and we will get back to you as soon as possible with a quote.

Orders shipped to Alaska and Hawaii will incur freight charges and the shipping fees for those deliveries are the responsibility of the customer. Shipping charges are calculated after the order is submitted, so your order will be placed on hold until we can reach you by phone to confirm pricing.

Please note: A $89 Oversized Handling Fee is applied to NuCanoe Kayaks and a $50 wrapping fee for our 3 Waters, Feelfree Kayaks and Old Town Kayaks. No other hidden fees apply to any of our other products. This fee is backed by a Price Match Guarantee that includes shipping & handling charges.

Cancellations:

Orders canceled prior to shipment are subject to a 15% cancellation fee, whether or not your order has shipped. Orders that have shipped no longer can be canceled and must follow our standard return process. Refunds will only be issued to the original credit card that you used when placing your order.

Which payment methods do you accept?

Accepted Payment Methods:

• Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
• Affirm Financing with Rates Starting at 0% APR
• PayPal
• Apple Pay
• Google Pay

What is your return policy?

Please see our Return Policy page for more information.

What is your cancellation policy?

Orders canceled prior to shipment are subject to a 15% cancellation fee, whether or not your order has shipped. Orders that have shipped no longer can be canceled and must follow our standard return process. Refunds will only be issued to the original credit card that you used when placing your order..

How Do I Receive my Boat? Do I have To Sign Upon Delivery?

It is very important that you unwrap your boats and inspect them for damage before signing the Delivery Report. Failure to do so will result in loss of claim.

• If the kayak is punctured or damaged to the extent that it is not functional or usable, refuse the shipment and please take pictures. If you ordered accessories, please KEEP them and only refuse the boat.
• If the damage is cosmetic and/or able to be repaired, such as dents or scratches detail the damage on the delivery report, and include the words “visibly damaged”. We will help in filing a claim and these issues are easily fixable. If you refuse a kayak with minor cosmetic damage then you will be charged a 20% restocking fee.

How do I place an order?

First, locate the product you would like to purchase and choose the quantity in the selection box. Next, click on the “Add to Cart” button. All of your products will be added to your cart.

You will find your cart at the "My Cart" button located at the upper right-hand side of the website. When you are prepared to complete your purchase, ensure your cart is correct and press "Checkout".

Enter your shipping/billing and credit card information and follow the instructions on the checkout page. Once your order has been placed, you will receive a confirmation email from us with the details of your order.

If you would like to place an order by phone, give us a call at 1-844-987-5777.

How will my order be fulfilled?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Will you send an order confirmation via e-mail?

An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.

How can I change My Account information?

You can change your contact information at any time by signing into "My Account" and editing the information. Save the changes and your account will be updated.

Do you charge sales tax?

Only customers residing in the state of North Carolina will be charged sales tax. Orders from outside North Carolina will not be charged sales tax.

How can I make a change or cancel my order?

Once an order has been placed, you cannot change or cancel your order online. To request a change or cancellation of an order, please contact sales@ecofishingshop.com

How long will it take for my order to ship?

This will vary by product and vendor so check the product pages for accurate estimates. You can be safe to assume that if your order is stock and we process the charges to your credit card it will ship within 5 business days from the date of your order. If you have not received your shipment within this time or would like any information on the status of your shipment, contact us at sales@ecofishingshop.com.

Can you ship to a P.O. Box or an APO Address?

At this time, we are unable to ship to P.O. Boxes, due to the size of our products, as well as APO addresses.  We apologize for the inconvenience.

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